Privacy Policy

This Privacy Policy explains how Ryfio collects, uses, stores and protects personal information when you use our website, dashboard, product editor, checkout, customer support tools and related services.

Ryfio is an AI-powered print-on-demand and commerce platform. We use information only where it is necessary to provide the service, protect accounts, process orders, improve product quality, comply with legal obligations and communicate with users.

This policy is written for users in Europe and worldwide. Where applicable, we process personal data in accordance with GDPR principles: lawfulness, fairness, transparency, data minimisation, accuracy, storage limitation, integrity and confidentiality.

We collect information that you provide directly, information created while you use Ryfio and technical information needed to keep the platform secure and reliable.

• Account information: name, email address, login method, profile preferences and account status.
• Design and product information: uploaded images, text, product settings, mockups, product names, descriptions, colours, variants and saved designs.
• Order and checkout information: cart items, quantities, shipping details, billing references, fulfilment status and order history.
• Support information: messages, bug reports, refund requests, screenshots and other details you send to us.
• Technical information: device type, browser, IP address, approximate location, pages visited, performance events, errors and security logs.

We use personal information to operate Ryfio and provide a smooth, secure and reliable commerce experience.

• Create and manage user accounts.
• Save designs, products, mockups and dashboard settings.
• Process carts, checkout sessions, payments and orders.
• Send transactional emails, confirmations and support replies.
• Detect abuse, fraud, suspicious behaviour and security risks.
• Improve performance, user experience and product reliability.
• Comply with tax, accounting, consumer protection and legal obligations.

We do not sell personal information. We do not use your private designs to advertise another user’s products.

Payments may be processed by third-party payment providers such as Stripe. Ryfio does not store full card numbers, CVC codes or complete payment credentials on its own servers.

Payment providers may collect payment details, billing information, fraud signals and transaction metadata to process the payment, prevent fraud and comply with financial regulations.

Ryfio may store payment references, checkout session identifiers, order totals, currency, payment status and invoice-related metadata so we can confirm purchases, support users and reconcile orders.

To produce and ship print-on-demand products, Ryfio may share the necessary order details with fulfilment, logistics or print partners. This can include product details, print files, recipient name, shipping address, phone number where required and delivery preferences.

We only share the information required to fulfil the order. Fulfilment partners may process this information under their own security, retention and legal obligations.

Ryfio may use cookies and similar technologies to keep you signed in, protect the platform, remember preferences, measure performance and understand how users interact with the website.

• Essential cookies: required for login, security, checkout and core functionality.
• Preference cookies: used to remember choices such as language, region or interface preferences.
• Analytics cookies: used to understand traffic, performance, bugs and product usage.
• Marketing cookies: used only where enabled or legally permitted.

You can manage cookies through your browser settings. Some essential features may not work correctly if essential cookies are disabled.

Ryfio relies on trusted infrastructure and service providers to operate the platform. Depending on the features you use, these may include authentication, database, storage, analytics, payments, email delivery, address autocomplete and hosting providers.

Examples may include services such as Supabase, Stripe, Google, Vercel or other providers used for hosting, payments, maps, authentication, analytics, storage, security and platform operations.

These providers process data only for the services they provide to Ryfio, according to their own terms, security standards and data protection commitments.

We use technical and organisational measures designed to protect your information from unauthorised access, misuse, loss or disclosure. These measures may include HTTPS encryption, access controls, authentication protections, monitoring, logging and provider-level security controls.

No online service can guarantee absolute security. You are responsible for keeping your login credentials secure and for contacting us immediately if you believe your account has been compromised.

We keep personal information only for as long as needed to provide Ryfio, comply with legal obligations, resolve disputes, prevent abuse, support users and maintain accurate business records.

Account data may be kept while your account is active. Order, payment and tax-related records may need to be retained for longer periods where required by law. Deleted accounts may leave limited records where retention is necessary for legal, fraud prevention or accounting reasons.

Depending on your location, including if you are in the European Economic Area, you may have rights over your personal information.

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of data where legally possible.
• Object to or restrict certain processing activities.
• Request portability of certain data.
• Withdraw consent where processing is based on consent.
• Contact a data protection authority if you have concerns.

To make a privacy request, contact us using the details below. We may need to verify your identity before completing the request.

Ryfio is not intended for children under the age required to use online commerce services in their country. We do not knowingly collect personal information from children. If you believe a child has provided personal information to Ryfio, please contact us so we can review and remove it where appropriate.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or operational practices. When we make important changes, we may notify users through the website, dashboard or email where appropriate.

The “Last updated” date at the top of this page shows when this policy was last revised.

If you have questions about this Privacy Policy or how Ryfio handles personal information, contact us through the Contact page or by email.

Email: support@ryfio.com